Clear boundaries are part of accountability.
Delivery Accountability Canada is an independent consumer-accountability initiative. These notices explain important limits around public information, consumer reports, stakeholder participation and project support.
General information, not professional advice
Information published by DAC is general educational and operational information. It does not constitute legal, financial, regulatory or other professional advice and does not create a lawyer-client or other professional relationship.
AI Assistant and automated assistance
The DAC AI Assistant is an informational and navigation aid. It may summarize approved DAC information and, for a signed-in user, limited information the server has authorized for that account. AI-generated text can be incomplete or mistaken and does not constitute a case decision, legal advice, professional advice or a finding against any person or organization. Human Contact & Support remains available.
A report is not a finding of wrongdoing
A submitted complaint, report or allegation does not establish that a person, merchant, delivery platform, driver, organization or other party acted improperly. DAC's operating approach is to distinguish submitted information, supporting evidence, verification, analysis and inference.
No guaranteed remedy or proceeding
Submitting a report does not guarantee a refund, compensation, settlement, regulatory action, litigation or participation in a class proceeding. Status labels describe DAC's internal workflow and are not legal findings.
Stakeholder participation
Participating in DAC's stakeholder network does not imply endorsement of DAC, any consumer allegation or any future position. Participants should not provide confidential, privileged, proprietary or personal information they are not authorized to disclose.
Voluntary project support
Interac e-Transfer or PayPal support is voluntary project funding. Contributions do not purchase case priority, legal representation, influence over investigations or a guaranteed outcome. Unless DAC becomes legally entitled to issue official charitable donation receipts, support acknowledgements are not charitable tax receipts.
No emergency use
DAC is not an emergency service and is not monitored as a public-safety dispatch channel. Immediate threats to safety should use the appropriate emergency or public-safety service.
Third-party information and intellectual property
People submitting information are responsible for ensuring they are authorized to share it. Do not upload or submit unnecessary information belonging to another person, trade secrets, privileged material or content that you do not have the right to provide.
Privacy and data handling
Use of DAC systems is also subject to the project's Privacy & Data Handling disclosures. Case evidence should be submitted only through approved authenticated evidence workflows.
Launch email registration
Submitting the pre-launch form requests essential launch information only. The request must be confirmed through the email sent by DAC. You may withdraw that request at any time through the unsubscribe link in a launch message; unsubscribing does not affect an independently created DAC account or required service communications.