Missing or wrong items
Products not delivered, complete orders missing, incorrect items and substitutions.
Canadian Consumer Accountability
Document the problem. Preserve the evidence. Follow the action.
Delivery Accountability Canada gives consumers a structured place to report missing items, disputed charges, unresolved refunds, support failures and recurring delivery-platform issues, then stay connected as the record moves through review.
✓ Canada-wide intake✓ Private evidence handling✓ Human-reviewed workflow✓ No pay-to-prioritize
13Provinces & territories supported by the intake
1Separate case record for each incident
100%Voluntary project support, separate from case outcomes
HumanConsequential review decisions remain human-controlled
Why DAC exists
Delivery problems can become accountability problems when the record is fragmented.
A single order can involve a delivery platform, merchant, driver workflow, payment record and multiple support conversations. DAC is designed to organize those facts into one auditable consumer record without overstating what the evidence proves.
Learn about Delivery Accountability Canada →01Evidence before assumptions
Preserve receipts, screenshots, support messages, dates and outcomes.
02Transparency after submission
Consumers can follow status, requests and case communications from their account.
03Patterns without premature conclusions
Similar cases can be compared without turning a signal into a legal finding.
What we document
When a delivery problem becomes more than a bad order.
Every incident remains its own record so individual facts are preserved while recurring issues can be assessed across platforms, merchants, regions and issue types.
Refund and charge disputes
Denied or partial refunds, disputed fees, credits instead of reimbursement and unresolved charges.
Support breakdowns
Automated loops, abrupt closures, conflicting explanations and failed escalations.
Repeated patterns
Separate order records can be compared without combining several incidents into one vague complaint.
Accountable lifecycle
Your report should not disappear after you press submit.
The client portal keeps the consumer connected to requests, evidence, messages, outcomes and status history.
1Report
Create a structured incident and receive a DAC case number.
2Preserve
Add relevant receipts, screenshots and correspondence to the private evidence record.
3Review
Follow evidence screening, human review and requests for more information.
4Assess
Where appropriate, consider investigation, routing or referral possibilities.
5Record outcome
Document refunds, credits, reversals, referrals or closure without erasing the history.
DAC National Network
Accountability improves when the people who understand each part of the system are in the conversation.
DAC is organizing 18 stakeholder pathways under six permanent divisions, connecting professional, community, industry, research and oversight perspectives without turning identity into access to consumer records.
Legal & RegulatoryLawyers, legal researchers and regulatory specialists.
Consumer & CommunityConsumers, advocates, nonprofits and accessibility perspectives.
Delivery & IndustryDrivers, restaurants, retailers and industry professionals.
Evidence & TechnologyData, evidence, privacy, cybersecurity and payments expertise.
Research & Public InterestResearch, policy, academic and media perspectives.
Accountability & OversightGovernment relations, regulatory outreach, safety and risk.
Designed for trust
A serious consumer project needs more than a complaint form.
The platform separates evidence, case decisions, financial support, analytics and AI-assisted review into different operational layers.
Private case infrastructure
Case messages and evidence stay within authenticated workflows instead of ordinary contact email.
Auditable actions
Material status changes, staff actions, evidence access and referrals are designed to leave attributable records.
Responsible analytics
Case records are separated from optional website analytics so sensitive consumer narratives are not treated like marketing events.
Human-controlled AI
AI can assist with organization and pattern surfacing, but consequential judgments stay with authorized people.
Canada-wide by design
One national intake, with jurisdiction-aware next steps.
Consumers can report from every province and territory. Province/territory is recorded because external complaint routes and consumer-protection processes can differ across Canada.
See our national scopeBCABSKMBONQCNBNSPENLYTNTNU
Independent project support
A coffee can help keep the infrastructure operating.
Voluntary support helps cover hosting, private evidence storage, security, email delivery, research and public education. It never changes case priority, review decisions or outcomes.
Interac e-TransferPayPal
You never have to contribute to be heard.
Reporting, evidence upload, case review and account updates remain separate from project funding.
Support the ProjectPublic help
Know where your question belongs.
About the project
Mission, operating boundaries, national scope, AI policy and funding independence.
Read About Us →Report a problem
Use the structured intake for an actual delivery-service incident that needs a DAC case record.
Start a Report →Existing report
Sign in for case messages, evidence requests, status updates and outcomes.
Open Secure Portal →General contact
Technical support, media, partnerships, privacy, accessibility and general project questions.
Contact & Support →Ready to build the record?
Start with the facts you can document.
You can create a report now and continue through the secure account as evidence and updates become available.