Report a Delivery Issue | Delivery Accountability Canada

Step 1

About you

First name *

Last name *

Email *

Phone

Province / Territory *

City *

Step 2

Order details

AI Receipt Scanner: Sign in to use secure receipt/invoice extraction and apply suggested fields to your report.

Platform *

Restaurant / store *

Order date *

Order number

Order total

Amount disputed

Order method

Payment method

Step 3

What went wrong?

Has this happened before? *

Previous similar incidents

Step 4

Support and escalation

Contacted platform? *

Contacted store? *

Outcome

What did the store say?

Escalation timeline

Step 5

Tell us what happened

Incident description *

Direct-loss worksheet

Goods not received

Disputed fees

Disputed tip

Other direct cost

Documented direct loss$0.00

Step 6

Evidence inventory

Do not upload passwords, full card numbers, banking credentials, government IDs or unrelated personal information.

Evidence notes

Evidence files can be uploaded after the case is created.

Keeping report creation and file upload as separate authenticated transactions makes failed uploads less likely to destroy the incident record.

Step 7

Consent and review

Submitting this form does not guarantee compensation, a refund, settlement, regulatory action or legal proceeding.

I agree that my report may be categorized and analyzed with other reports to identify recurring consumer issues. I agree to be contacted regarding potential consumer, regulatory or legal review. I authorize relevant submitted information to be considered for qualified legal assessment where appropriate. I confirm that the information is accurate to the best of my knowledge. I understand submission does not create a lawyer-client relationship or guarantee a remedy.

Build a complete incident record.

About you

Order details

What went wrong?

Support and escalation

Tell us what happened

Direct-loss worksheet

Evidence inventory

Consent and review