Contact & Support Centre

Get to the right place without losing the record.

General questions belong here. If your message concerns evidence, a reviewer request or the facts of an existing DAC case, use the secure case workspace whenever possible so the communication remains attached to that case.

Open Secure Portal Send a General Enquiry

Existing case

Send case-specific messages, evidence and reviewer responses from the case workspace.

New consumer issue

Use the structured reporting process rather than a contact message so the incident receives a DAC case record.

Start a consumer report →

Support the project

Learn about voluntary Interac e-Transfer and PayPal support, independent from every consumer case.

View support options →

Privacy & governance

Review the separation between case records, audit/security records, analytics and financial support records.

Privacy & data handling →

General enquiry

Send a message to Delivery Accountability Canada.

Do not use this form to upload evidence or send passwords, complete payment-card numbers, online-banking credentials, government identification or other unnecessary sensitive information.

Enquiry type *

Preferred response

Stakeholder sector (when applicable)

Province / territory (when applicable)

Role / title (optional)

Organization (optional)

Name *

Email *

Phone (optional)

DAC case number (optional)

Subject *

Message *For an existing case, keep factual case updates and evidence inside the secure portal whenever possible.

I understand this is a general contact channel and I should not submit unnecessary sensitive information or evidence through this form.

Already contacted us?

Add a follow-up to an existing DAC-CON enquiry.

Use the reference from your acknowledgement email so the new message stays attached to the original general enquiry. This is still not an evidence-upload channel.

Common questions

Before you send a message.

Can I send evidence through this contact form?

No. Use the secure case workspace for case evidence so files are screened, hashed, access-controlled and linked to the correct case.

I cannot sign in. What should I choose?

Select Portal / technical support or Case access problem. Do not send your password.

Can a contribution speed up my report?

No. Project support is kept separate from case priority, review decisions and outcomes.

Is a contact enquiry the same as a consumer report?

No. A consumer incident should be submitted through the report intake so it receives a formal DAC case record.

Can media or community organizations contact DAC?

Yes. Select Media, Partnership / community organization, or Stakeholder network so the enquiry can be routed appropriately.

I am responding to one of the stakeholder landing pages. What should I choose?

Select Stakeholder network / professional participation and choose the relevant sector. The enquiry will retain that sector for staff routing and follow-up.

How do I ask about privacy or my information?

Select Privacy / data handling. Formal privacy rights or deletion/access processes may require identity verification before records can be disclosed or changed.